How This FAQ Works for You
We have organised this page around the questions we actually receive — not a generic list of platform features. Each answer below covers one specific step: how to fund your account, how to request a withdrawal, how to recover access, and what to do when something does not go as expected. Deposits via bKash, Nagad, and Rocket are the most common topic,
so those answers go into the most detail. For bKash and Nagad, the process starts inside your mobile wallet app: you send to the account number shown on the deposit screen, enter your PIN, and the reference number confirms the transaction on our side. Rocket works the same way. Account questions — password resets, OTP delivery, device changes — are covered in
the login section. If you are in Dhaka or anywhere else in Bangladesh and your question is not answered here, reach our support team directly through live chat or email. Availability of all services depends on your local law and eligible regions.
- bKash
- Nagad
- Rocket
- Live Chat Support