Data We Hold and Why We Hold It
When you open an account, we collect the details you provide — name, mobile number, and the wallet identifier linked to your bKash, Nagad or Rocket account. We need this to verify your identity, process withdrawals, and keep your account secure. Each time you make a
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deposit or request a payout, a transaction record is stored against your account. We do not store your mobile wallet PIN or banking credentials at any point — those stay inside your own wallet app. We also collect device and session data automatically: your browser type,
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mobile OS version, and the pages you visit inside the platform. This helps us fix issues fast and keep the mobile experience consistent whether you are on a budget Android handset or a newer model. We retain account data for as long as your account is
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active and for a period after closure as required by our operating obligations. All of this is subject to your local law and the eligible regions we cover. If you are in Bangladesh and have questions about what we hold, our support team can pull a
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data summary for your account on request.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.